Full time, 37.5 hours per week
Office based within Hesslewood Office Park, Hessle, HU13 0LH
Salary between £22,000-£24,000 (depending on experience)
We are looking for a Business Support Consultant to join our Good Travel Management team with the primary responsibility of providing administrative support to business travel consultants. The role would include invoicing, taking payments, building hotel and ancillary segments in the reservation system.
The Role:
As a Business Support Consultant, you will be responsible for providing administrative support to business travel consultants, with invoicing, taking payments, and building hotel and ancillary segments in our reservation system. You will communicate effectively with teams to ensure clients bookings are managed and accounted for accurately and efficiently.
The role will include:
- Working alongside Business Travel Consultants to provide an efficient and accurate service to all clients
- Load hotels, low-cost carriers and other ancillary services into our Reservation System accurately and on a daily basis to ensure all booking records are up to date
- Have a full understanding of the invoicing system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly. Oversee the automated invoices and create new invoices
- Monitor Action Queue and amend transactions to ensure all invoices are accurate as per client setup requests
- Process manual credit card payments and refund requests
- Hotel payment queries – contact hotels to confirm payment received to avoid issues at check-in. Assist with any payment queries.
- Build and maintain client traveller profiles – accuracy is key along with discretion as sensitive personal information is stored
- Book ancillary services such as car parking and transfers
- Assist with queries from GTM Accounts team and review/amend any necessary changes. Monitor daily transaction reports and liaise with GTM Accounts and consultants to ensure accuracy for all invoicing.
- Assist with credit card reconciliation
- Use new tools introduced by Good Travel to ensure consistency and accuracy across the business
- Monitor and manage online bookings, ensuring they are issued correctly and invoice
About You:
- Previous office and/or administration experience is desired
- Excellent communication skills and ability to work as part of a team
- Ability to work in a fast-paced environment
- IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office
- Administration skills and highly organised nature with good attention to detail and accuracy
- Personable, dynamic and act in a courteous and professional manner at all times
Our workforce is fundamental to our success with a drive to deliver quality services to our customers. So, if you have the above qualities and a desire to learn, then please do not hesitate in applying.
