Full time, 37.5 hours per week
Flexible role – we welcome hybrid or home working, as well as the option to work in our office based in Kent (Tunbridge Wells). We also have offices in Central London (Pall Mall) and a Head Office in Hessle (Hull, East Yorkshire).
£26,000 – £28,000 (dependant on experience).
The ‘Good’ things you can get:
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- YuLife Wellbeing & ESG app
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development budget
- Discounted Travel
- Educational trips
Who are we?
Pettitts Travel are a leading leisure travel operator with over 35 years of experience in providing high-quality, bespoke holidays, which feature iconic, imaginative, and immerse experiences that truly allow our customers to discover the destinations they travel to in a meaningful way.
Pettitts who are part of the CT Travel Group have now joined Good Travel Management to establish a new travel group, which is backed by the majority shareholder – John Good Group. This strategic move has enabled the acceleration of both travel businesses aggressive growth plans in the Business Travel, Incentive Groups & Events, Trade Missions and Leisure Travel.
The role
In this role, you will assist clients in planning and booking their travel experiences, offering expert advice on destinations, accommodations, transportation, and activities. You will tailor travel packages to suit individual needs and budgets while ensuring exceptional service from start to finish. If you have a passion for travel, excellent communication skills, and a knack for creating unforgettable journeys, we would love to hear from you!
Key objectives of the role will be to:
- Handle enquiries from customers in a professional and timely manner
- Manage a daily allocation of enquires to qualify and quote, either via the phone, email, or occasionally in person
- Provide timely responses to emails and calls from new enquiries queries relating to your bookings, through to post sales customer service queries and welcome home engagement
- Produce engaging, informative and sales driven tailor-made quote proposals for customers, add value and uphold our brand guidelines
- Work as part of a team to achieve and surpass sales targets
- Provide unparalleled and personalised level of customer service
- Build a loyal customer base to our brand
- Assist the admin team by loading bookings accurately and in a timely fashion and dealing with queries and amendments proactively
- Work as part of a team on daily admin tasks
- Act as a point of contact for your clients
- Provide a continuation of service to clients post booking
- Take part in an out of hours assistance rota, giving support to clients travelling in the evenings and over the weekend, usually working 1 weekend in 5 weeks (only applicable once settled in role)
- Flexible to undertake duties other than your normal office duties from time to time
About you
Essential
- Must be in a current or recent sales role in the travel industry with up to 3 years’ experience, having worked for either a travel agency or tour operation and used to creating tailor-made travel itineraries
- Demonstrable industry leading customer service experience and the drive to always surpass our clients’ expectations
- An excellent communicator, both written and verbal, ensuring you are accurate at all times
- Ability to build relationships quickly.
- Ability to deal with complex situations and offer solutions.
- Good organisational skills and able to work to deadlines.
- Excellent time management
- An effective team player, but also able to work on your own independently
- Excellent knowledge of worldwide destinations
- Confident, passionate, and creative
- Experience in using booking systems such as airline, bed banks and suppliers
- IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
- GDS – Previous experience preferred but not essential
Desirable
- Flexibility to assist in out-of-hours work as required.
- Well-travelled with a preference of strong knowledge in Luxury Beach, City Break and USA & Canada self-drive itineraries.
- Experience in researching country travel information, restrictions, and travel advice
