Travel Technology Director – permanent
Hybrid – location base Central London – Pall Mall based with flexibility to travel site in Kent and Hull.
£75 – £80k per annum, dependant on experience
We are looking for an experienced Travel Technology Director to join our business at an exciting time at this growing Travel Division of two recently merged Travel management Companies (Good Travel Management and CT Travel Group) that overnight have turned into an £85m turnover company, with ambitious growth plans.
We are part of high growth, innovative 6th generation family business – John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.
Reporting into our COO, the successful candidate our new Travel Technology Director will ultimately be responsible for the successful operation of all technology across the Travel division.
This really is a fantastic opportunity for someone who really wants to own and take the opportunity forward and be part of the next chapter of our story.
Some key aspects of the role will include:
- Be accountable for the development strategy of our in-house dev team and products we sell to our clients to ensure that they are on a relevant trajectory and offer value
- Responsible for the success of online booking tools and strategy, collaborating with the Supplier Relationship Director to ensure revenue management and relevant industry content are suitable.
- Ensure the product team builds, tests and delivers suitable solutions.
- Accountable for travel industry reservation tools supplied to our employees to make reservations on behalf of our clients
- Accountable for ensuring that the helpdesk manager and structure is in place, to support our clients and employees with every aspect of using our technology, ensure it is fully staffed and operating to an SLA and to a standard operating procedure.
- Ensure the successful implementation of our technology for new clients, from concept to delivery
- Be a key stakeholder in ensuring security and upholding operational standards to meet any accreditations we hold or aspire to hold such as Cyber Essentials Plus or ISO27001
- Work closely with the IT team to meet the Travel Division’s evolving needs, ensuring IT contributes to its success.
- Motivating and empowering, and engaging direct reports. Undertaking check-ins, career conversations and putting development plans and KPI’s in place.
- Ensure that our teams and Data Manager create accuracy of data as it moves through the reservation workflow and ultimately all the touch points on route into financial systems. Focus on the accuracy of data and look for opportunities to use emerging AI technologies or reporting tools to improve efficiencies or provide insights, helping our business and clients make informed decisions based on historical analysis or forecasting trends, spend and travel patterns.
What we are looking for:
- Proven track record working in Technology and delivering Technology Strategy at a high business level
- Background in overseeing and accountability for large stakeholder projects
- Background in working with travel industry specific technology
- Proven and demonstratable, credible TMC and industry knowledge
- Proven track record in building and growing technology teams
- Proven track record in strong leadership and people management skills with a track record of managing, developing, engaging, and leading high-performing teams, including designing team structures to support business and personal growth
- Knowledge of all aspects of the Travel supply chain
- Experience in vendor and supplier relationship management
- Track record of successful engagement with stakeholders at all levels and building relationships quickly, including liaising effectively with a Board members
- Proven experience in the day-to-day running of multiple departments with a strategic and growth-focused mindset
- Accomplished negotiator
- Strategic mindset and vision
- Proven agility in a fast-paced environment
DBS Checks
This role is subject to a satisfactory Disclosure and Barring Service (DBS) check. Successful candidates will be required to undergo a DBS check in line with our recruitment policies.
